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Legal Stuff & FAQs

Where are your products made? Everything is American made in a rural farm kitchen, with ingredients sourced as locally as the bee farm up the road. These are unique, hand crafted products. Everything from design, recipe formulation, soapmaking, cutting, wrapping, labeling and shipping out orders is done by one person that truly loves her job.

Why Handmade? Most commercial soap is not soap. You'll notice the use of terms like "Beauty Bar" or "Deodorant Bar" instead. Real soap is a compound of natural oils and alkali (lye) that creates surfactant- a solution that lifts crud, bonds with it, and allows it to be rinsed away with water. Why use anything else?

Why Lye? First off, lye soap should never be harsh. If correctly formulated, it will be mildly cleansing. Secondly, lye is in ALL soap. In fact, to be real soap it must be made with lye. So real soap and lye soap are the same thing. Even "Melt & Pour" was created with lye before it left the factory. It's what makes soap.. well, soap!

Are all your soaps vegan friendly? Technically, No. But, we strive to make sure that everything is sourced from sustainable sources and animal friendly environments. The milks in our soaps are coconut milk, not animal products. We do have soaps with honey from a local beekeeper that truly cares about them, and provides a safe home for them to repopulate. We also purchase colorants from vegan friendly sources, so no carmine (bugs) in our bars. So we are NOT vegan, but we are very conscious and picky about what we put into our soaps.

Where do you get your Essential Oils and Fragrances? We purchase all of our Essential and Fragrance Oils from reputable soap suppliers. We do not purchase from unknown Amazon sellers or craft stores. All Essential Oils are pure and distilled, and all synthetic fragrance oils are skin safe and lye stable. 

Do you do custom soap? Definitely!! Custom orders are so much fun, they're one of our favorite things to do. We require a minimum order, and prices vary depending on what you want put into your signature soap. Click the "contact" button and we'll see what we can create for you!

Do you have a storefront? We do not currently have a brick and mortar location, but are happy to meet for local sales in Bonham, Texas. We also attend craft fairs and local events to sell items, watch our Facebook and IG for posts about events we'll be attending.

Do you sell Wholesale or Private Label? Yes. Please send an email to info@silverframesoapworks.com for information and pricing. We're more than happy to work with you on different options. 

Shipping: All packages will be shipped USPS with tracking, either first class or priority (depending on weight). Typically orders are packed and shipped within 48 hours of payment, excluding holidays and Sundays. We ship to all United States addresses, including HI, AK and APO.

Returns & Exchanges: Due to the intimate nature of soap, we cannot accept any returns. However, we due strive for customer satisfaction, so please hit that contact button at the bottom if you are not pleased with your product.

Disclaimer: If you develop a rash, have irritation or unpleasantness please discontinue use immediately. We have never had a claim of any of this with our products, but everyone's skin is different. Take care of yours.